Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?
They’re talking out their arse.
'Your rights when buying second-hand goods depend on who you bought the item from.
If you bought from a retailer or trader, not a private individual, you’re covered under Consumer Contracts Regulations and the Consumer Rights Act. This means you have the standard right to cancel or to reject under the three criteria.
Buying from a private seller makes things slightly more complicated. As long as the product has been accurately described, you are not entitled to a refund, repair or replacement.’
The time is faulty, you therefore you have up to 6 months to return it and MPB have to either fix or replace it. IF they can’t do either then they have to give you a full refund. Quote the consumer rights act them and leave a scathing review on trust pilot.
Much appreciated, although not sure whether they’ll try and tell me a hair doesn’t class it as faulty or that it wasn’t there when they sent it etc
Even if it isn’t faulty, it’s not as described, as there’s no mention of it on their listing, and it’s there now, and it’s up to MPB to prove it wasn’t there when sold.
Ok thanks, I’ll see what they say
These are UK laws. MPB is an American company. Neither of us have any idea of the OP’s residence.
This is why giving legal advice to strangers on the internet is such a very, very bad idea.
MPB are a british company.
https://preview.redd.it/9tz2s7adn42c1.jpeg?width=1242&format=pjpg&auto=webp&s=8f967f85d5137ec4d573e4af2761b61f8d98e23b
MPB operate in the UK as well, and as such have to be registered as a business in the UK, and are beholden to UK law.
This is why talking about things you don’t fully understand is a bad idea.