Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?
Contact your credit card and dispute the charge.
Paid on a debit card unfortunately, not sure whether this would work?
Debit cards are sometimes protected too.
Chargeback are the with debit cards as with credit cards. Visa/MasterCard have disputes and chargeback rule that banks have to follow.
The bank may or may not give you a provisional credit while the dispute is in process and it can take a while for the issue to be fully resolved as the merchant has X number of days to respond to the chargeback.
Ok thanks, I’ll give that a go if I can’t reach an agreement with them
Only one way to find out.
Debit cards, i.e. banks, in the UK have mostly copied the rules for credit cards, so I would talk to your bank asap