Hi, I bought a lens from mpb in ‘like new’ condition and there is a fabric hair within the lens large enough to appear on all photos above f/5.6. I couldn’t open the parcel until now (3 weeks later) as I was away for uni and so just discovered the issue today. Mpb refuse to do anything about it and told me to get it cleaned for ‘cheap’ at a camera repair shop but that it will also void my warranty. Is there anything I can do?
Paid on a debit card unfortunately, not sure whether this would work?
Chargeback are the with debit cards as with credit cards. Visa/MasterCard have disputes and chargeback rule that banks have to follow.
The bank may or may not give you a provisional credit while the dispute is in process and it can take a while for the issue to be fully resolved as the merchant has X number of days to respond to the chargeback.
Ok thanks, I’ll give that a go if I can’t reach an agreement with them
Debit cards are sometimes protected too.
Only one way to find out.
Debit cards, i.e. banks, in the UK have mostly copied the rules for credit cards, so I would talk to your bank asap