I had to cancel last minute recently due to my kid being injured at school and having to go to the ER for a concussion. My other kiddo had to go with the only other family member available. I processed a refund and gifted them a session on me immediately. Just like with a DR, I require 24 hour notice. If I can’t respect them the same, I’m giving them their $ back. It’s the right thing to do, even in emergencies. If they choose to reschedule, they can repay but at a heavy discount.
I had to cancel last minute recently due to my kid being injured at school and having to go to the ER for a concussion. My other kiddo had to go with the only other family member available. I processed a refund and gifted them a session on me immediately. Just like with a DR, I require 24 hour notice. If I can’t respect them the same, I’m giving them their $ back. It’s the right thing to do, even in emergencies. If they choose to reschedule, they can repay but at a heavy discount.