Want to emphasise that I’m really happy with the outcome and the photos look good, but the expectations on the other side seem different from what was delivered

  • Photos were at a different location to a place we’d shot previously, liked the previous shoot better
  • Not happy with the classic “Couples” poses
  • All four are on disability support, and were chaperoned by parents (which I wasn’t aware of) and contradicted my instructions speaking over my shoulder on client posing at every stage making it hard to get natural posing.

Basically I back my work (https://williamsphotographyau.pixieset.com/couplesshoot/) and think it’s a good shoot. Not great, but I think it’s the best I could have done based on the circumstances above but they’re just angling towards getting another shoot for free which I don’t want to do nor feel their entitled to.

How does everyone else address unhappy clients for what you feel is a good shoot?

  • condra@alien.top
    BEnglish
    1·
    1 year ago

    I think you did a pretty good job but some of those shots were framed needlessly wide IMO. The tighter portraits have way more impact.

    Regardless, they hired you based off seeing some of your previous work, I assume. Stand your ground IMO or perhaps come to some compromise, but don’t let them have those shots for free.