My wife recently got into photography and has completed more than a few sessions.
However recently she has a client complete a session, love the pictures, then request the unedited photos. The client claims that there are shadows and dark spaces in the photos. Basically they’re not happy it seems. Should she give them the unedited photos? Everything I can find shows that she shouldn’t. So should she redo them even though they were happy initially?
Are there shadows and dark spaces?
Everyone’s answer is always don’t give out those files, the biggest rationale for that is a fear that they are going to edit those pics poorly and that will ruin your reputation. How often that really happens is questionable, but it is an understandable reason.
But… if your wife “recently got into photography” she’s probably still learning. She may have a great eye but not be good at lighting or editing. So her first step should be listen to the complaint and try to rectify it. Give them a new edit. Talk to a more experienced photography whose skills she trusts and ask for help.