We hired a pro photographer to take family photos last summer during a beach vacation. My wife wants to use some of the photos for a Christmas card and she bemoaned the fact that in all the photos, the beach and sky have been pretty much whitewashed out of existence. I told her I could fix them in Photoshop if the photographer could provide RAW versions. We’re talking about 15 photos here. Is this a reasonable request? I assume the photographer still has the RAW versions, but not sure. The photographer in fact has not responded to my request. Maybe photographer feels insulted or something.
You can ask but expect to either get a no answer or if they do say yes, you’ll probably be asked to pay more.
You may want to ask if they can be re-edited.
It does concern me that the final images you have are being reported by you in an unusable condition. The RAW files may be of no use if you are getting sub standard images delivered to you.
Bigger issues may be in play here