Want to emphasise that I’m really happy with the outcome and the photos look good, but the expectations on the other side seem different from what was delivered

  • Photos were at a different location to a place we’d shot previously, liked the previous shoot better
  • Not happy with the classic “Couples” poses
  • All four are on disability support, and were chaperoned by parents (which I wasn’t aware of) and contradicted my instructions speaking over my shoulder on client posing at every stage making it hard to get natural posing.

Basically I back my work (https://williamsphotographyau.pixieset.com/couplesshoot/) and think it’s a good shoot. Not great, but I think it’s the best I could have done based on the circumstances above but they’re just angling towards getting another shoot for free which I don’t want to do nor feel their entitled to.

How does everyone else address unhappy clients for what you feel is a good shoot?

  • gilbertcarosin@alien.topBEnglish
    1·
    1 year ago

    you live and learn we have all gone through this … you can now use chat gpt to write your contact or booking form… i used it to update the terms of my usual contract when i moved to film photography earlier this year.