Want to emphasise that I’m really happy with the outcome and the photos look good, but the expectations on the other side seem different from what was delivered
- Photos were at a different location to a place we’d shot previously, liked the previous shoot better
- Not happy with the classic “Couples” poses
- All four are on disability support, and were chaperoned by parents (which I wasn’t aware of) and contradicted my instructions speaking over my shoulder on client posing at every stage making it hard to get natural posing.
Basically I back my work (https://williamsphotographyau.pixieset.com/couplesshoot/) and think it’s a good shoot. Not great, but I think it’s the best I could have done based on the circumstances above but they’re just angling towards getting another shoot for free which I don’t want to do nor feel their entitled to.
How does everyone else address unhappy clients for what you feel is a good shoot?
I recently had this situation with a client, they requested things that I told them would result in poor photos, they acknowledged that and then weren’t happy with the photos. Wanted another shoot, but with a discount. Politely, I said no. I said we’ll do it my way, and if they’re not happy, they don’t have to pay. They agreed to that, we did the second shoot, and they were happy as could be. Sometimes you just have to stand up for yourself. Also, just as an addition, if you’re doing more couples shoots, I highly recommend this vid on couples posing. It really elevated my work.