Want to emphasise that I’m really happy with the outcome and the photos look good, but the expectations on the other side seem different from what was delivered

  • Photos were at a different location to a place we’d shot previously, liked the previous shoot better
  • Not happy with the classic “Couples” poses
  • All four are on disability support, and were chaperoned by parents (which I wasn’t aware of) and contradicted my instructions speaking over my shoulder on client posing at every stage making it hard to get natural posing.

Basically I back my work (https://williamsphotographyau.pixieset.com/couplesshoot/) and think it’s a good shoot. Not great, but I think it’s the best I could have done based on the circumstances above but they’re just angling towards getting another shoot for free which I don’t want to do nor feel their entitled to.

How does everyone else address unhappy clients for what you feel is a good shoot?

  • SilenceSeven@alien.topBEnglish
    1·
    1 year ago

    Depending on your pricing, I think the shots look fine, but…

    Are you sure they’d be happy with you posting their photos here for us the internet to criticize their dislike of your style?

    And… Also letting all of us in on their family/disability situations?

    "All four are on disability support, and were chaperoned by parents "

    • discount_hemsworth@alien.top
      OPBEnglish
      1·
      1 year ago

      I share it here because I’m showing the quality of the images and its a fairly unbiased community here for the subject of client interaction

      The disability point is part of the client dispute which I feel is important to the narrative

      • SilenceSeven@alien.topBEnglish
        1·
        1 year ago

        Not only a little weirded out by the post, but concerned about them finding it and possibly suing you, and possibly over some disabilities act thing. You can share photos and still blur out faces, and not share personal details.