Want to emphasise that I’m really happy with the outcome and the photos look good, but the expectations on the other side seem different from what was delivered
- Photos were at a different location to a place we’d shot previously, liked the previous shoot better
- Not happy with the classic “Couples” poses
- All four are on disability support, and were chaperoned by parents (which I wasn’t aware of) and contradicted my instructions speaking over my shoulder on client posing at every stage making it hard to get natural posing.
Basically I back my work (https://williamsphotographyau.pixieset.com/couplesshoot/) and think it’s a good shoot. Not great, but I think it’s the best I could have done based on the circumstances above but they’re just angling towards getting another shoot for free which I don’t want to do nor feel their entitled to.
How does everyone else address unhappy clients for what you feel is a good shoot?
Never had this situation. But it in general, I would ask what exactly does not satisfy their expectations. Depending on the answer, I would try to find a solution (e.g., make some “improvements” in the edit). If it’s something related to my style and the client saw samples before. I would charge for it.